Policy
Refunds & Exchanges
We do accept refunds within 30 days of orders being placed, however if your order is damaged we cannot take it back unless you received your order damaged (you must email us proof that your order was damaged during shipping) You may also exchange your order for another item that is similar in price.
Customer Support
We offer excellent customer support and we respond to all customers within 48 hours.
Email: sylvestergavin0@gmail.com
Phone #: +1 630-720-0026
Privacy
Thank you for choosing us, We are committed to keeping customer's information as private as possible.
Pre-Orders IMPORTANT!
Due to the nature of our business we are using pre-orders to ensure that we can take more orders, Unfortunately the customer will have to wait 5-6 weeks before an order ships. We are working our hardest to make sure the customer gets there order as fast as possible.
Shipping Policy
Outlines delivery options, shipping times, and associated costs. It includes details on domestic and international shipping, handling times, tracking information, and how delays are communicated to customers.
Terms and Conditions
Defines the rules customers agree to when using your store. This covers account creation, prohibited activities, product availability, pricing, and conditions for placing orders, ensuring mutual understanding between the store and its customers.
Payment Policy
Explains accepted payment methods and security measures. It includes details on credit/debit cards, digital wallets, cash-on-delivery options, and outlines any related fees or potential currency conversion issues.
Exchange Policy
Details the process for exchanging products due to size, color, or other issues. This policy provides clear steps for initiating exchanges, timelines, and any associated costs.
Security Policy
Highlights the measures in place to protect customer data and transactions. Includes SSL encryption, secure payment gateways, and anti-fraud systems to ensure a safe shopping experience.